Refund policy
Return & Refund Policy
Last Updated: May 2026
At Klyrra, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return subject to the terms below.
90-Day Return Window
Customers may request a return within 90 days of receiving their order.
To be eligible for a return, items must be returned to the address provided by our support team and accompanied by a valid order number.
Return Authorization Required
Before returning any item, customers must contact our support team to obtain return authorization and return instructions.
Returns sent without prior authorization may experience delays in processing.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as Klyrra cannot be responsible for packages lost during return transit.
Original shipping charges are non-refundable.
Inspection & Processing
Once a returned item is received, it will be inspected by our team.
Please allow up to 10 business days after delivery of the return for inspection and processing.
Approved refunds will be issued to the original payment method used for the purchase.
Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Our team may request photos or additional information to help us resolve the issue as quickly as possible.
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Items marked as final sale
- Complimentary promotional items
- Products that have been replaced under warranty or goodwill replacement programs
Order Cancellations
Orders may only be cancelled before they have entered processing.
Once an order has been processed or shipped, it can no longer be cancelled and must follow the return process outlined above.
Contact Us
For return requests or assistance, please contact:
Please include your order number in all correspondence to help us assist you more efficiently.